Complete Reputation Management Solutions
Our integrated approach combines advanced monitoring technology with strategic expertise to deliver measurable improvements in your restaurant's online reputation and customer satisfaction.
Review Management
Monitor, analyse, and respond to customer reviews across all major platforms including Google, TripAdvisor, Facebook, and industry-specific review sites.
- Automated review monitoring
- Professional response templates
- Sentiment analysis and trends
Customer Engagement
Build stronger customer relationships through strategic engagement, follow-up campaigns, and personalised communication initiatives.
- Automated follow-up systems
- Customer feedback collection
- Loyalty programme integration
Analytics & Insights
Comprehensive reporting and analytics to track performance, identify trends, and make data-driven decisions for your restaurant.
- Custom dashboard reporting
- Competitive analysis
- Performance benchmarking
Brand Protection
Proactive monitoring and crisis management to protect your restaurant's reputation from negative publicity and misinformation.
- Crisis response protocols
- Negative content management
- Legal compliance guidance
Real-time Monitoring
Instant alerts and notifications for new reviews, mentions, and feedback across all digital platforms and social media channels.
- Instant alert notifications
- Social media monitoring
- Multi-platform coverage
Strategic Consulting
Expert guidance on reputation enhancement strategies, customer service improvements, and digital presence optimisation.
- Strategy development
- Staff training programmes
- Best practice implementation